We try to make online shopping as easy and as fast as possible at PonchoMexican.com. After you place an order we promptly get it ready. We use various shipping companies to transport your order to the address you provide during checkout.
We provide more information about delivery and shipping in this policy.
1. Order Processing
Once we receive your payment we will immediately process your order. Please note that it may take us up to 3 days to ship your order. There may be longer processing times during the holidays and other various business circumstances outside of our control.
We generally process orders during the week and Saturdays and Sundays do not usually count as processing days.
After your order is shipped we will send you shipment and/or tracking information if the shipper provides us with that information.
2. Shipping Destinations
We may provide shipping services to a variety of locations throughout the U.S. and other selected countries.
The shipping services and shipping methods that are available during checkout are based on the products you wish to purchase and the location you wish for us to ship your products to.
There are a number of reasons why shipping services may not be available. This includes but is not limited to the shipping company’s rules and restrictions the product you wish to purchase and where you wish for us to ship to.
If shipping services are not available to your location during checkout contact us to see if we can make other delivery arrangements.
3. Shipping Charges
There are a number of factors that impact the shipping charges. This includes but is not limited to the shipping method and your order.
You can view the available shipping methods and options along with associated costs during the checkout process.
Free shipping promotions are sometimes offered and may include conditions such as a minimum order value restricted to predefined products restricted to a ship-to region and/or be offered only during a promotional period.
Exceptions to the conditions described above are noted on the product detail page.
4. Estimated Delivery Times
Estimated delivery times depend on a number of factors including the mode of shipment the carrier the location of the ship-to address and other uncontrollable conditions.
It is best to allow additional time beyond the estimated delivery time to account for uncontrollable conditions.
The delivery time estimate if available is an approximation of the day the product will be available for the shipper to pick up.
Actual delivery can be affected by a number of conditions beyond our control. Please keep in mind to allow sufficient time for your product to be shipped when ordering for a specific event.
5. Tracking
Tracking is only available for a shipment method if it is offered by the carrier for that shipment method.
Tracking information may not be available immediately after the shipper scans the product for shipment.
Tracking information can be obtained from the carrier.
Some conditions may cause a shipping status update to be unavailable for an extended period of time.
6. SHIPPING ADDRESS
Please be sure to enter your address carefully and completely.
We will need to see:
- Name
- Street Address
- Apt/Suite/Unit (if any)
- City
- State/Province
- Postal/ZIP Code
- Country
- If you have provided an incorrect address and notification is provided to us prior to shipping we will be able to make a correction.
- We cannot guarantee that an address can be changed after an order has been processed to ship.
7. INCOMPLETE ADDRESSES
If a provided address is incomplete or incorrect PonchoMexican.com will not be responsible for the costs associated with the shipment of the order including but not limited to shipping costs and customs costs.
Orders may be returned to our warehouse and the customer will be contacted to make alternative arrangements for shipment.
8. DUTIES AND IMPORT TAXES
Upon import into your country there may be customs duties taxes fees and/or charges imposed by the country. PonchoMexican.com does not collect or remit these taxes and fees.
9. Customs Delays
Customs can inspect and delay shipments.
Customs may request additional information from the shipment recipient.
PonchoMexican.com has no control over Customs’ processes and cannot represent how long a shipment will be detained.
Customers should use shipping company and Customs resources to obtain status and/or location of a shipment in Customs.
10. Lost or Delayed Shipments
Sometimes shipments do not show an updated status or a new location and that does not mean the shipment is lost.
If a shipment is very delayed and the carrier states it is lost please contact us with your order number and the shipment tracking number.
We will analyze the shipment information and if necessary and possible we will contact the shipping company to research and resolve the situation.
11. Shipment Delivered/Not Received
- Check with family members and neighbors.
- Ask management or reception of your building if the package is too large to be left at the entrance.
- Look to see if there are any delivery restrictions for your address.
- There may be special shipping instructions that the carrier is following.
- If the shipment is still not located let us know and we will look for more information.
12. Damaged Packages
If your order arrives with damaged packaging remove all materials and take photos of the product.
To submit a claim for damage provide the following:
- The order number
- A description of the damage
- Pictures of the product
- Pictures of the shipping packaging
- Any shipping documents in your possession
- We will review your claim in accordance with our Return and Refund Policy.
13.Wrong or Missing Items
If you receive a product different from your order or a product you expect is missing contact us.
Provide your order number and pictures of the product if available.
We will determine the best solution to the situation.
14.Split Shipments
Orders of multiple items may be shipped separately.
If your order is shipped in multiple packages you will receive multiple shipment notifications.
You will only be charged shipping for the order in total.
15.Pre-Orders and Out of Stock Items
If items are shown as out of stock or pre-orders we will try to include those items in other shipments in your order if available.
Products with differing availability dates will be shipped separately.
If an ordered product is unavailable we will contact you to discuss options to replace the product refund your money or take some other action.
16. Shipping Restrictions
There may be limitations on certain products shipping destinations and/or shipping methods.
There may be limitations on shipment to certain locations due to restrictions on carrier services the laws of various countries or for other reasons.
If we are unable to ship a product to the location you have requested we will contact you to determine an appropriate alternative.
17. Shipping During Holiday Periods
There may be delays in the shipping and/or processing of your order during peak periods e.g. holidays.
If you are having a specific product shipped to you for a particular date because of an special event you should allow sufficient time for the product to be shipped to you.
18. Shipping Information Changes
We will not be able to change the shipping information you have supplied us after your order has been placed unless there are exceptional circumstances.
If you want us to change the shipping information for your order you should contact us as soon as possible and before the order has been processed and/or shipped.
19. Delays in Shipment
PonchoMexican.com will not be liable for shipping delays for reasons beyond our control.
These may include (but are not limited to) the following:
- Extreme weather conditions
- Natural disasters
- Failure of public transport or other means of public or commercial communications
- Third-party transportation disruptions
- Customs delays and/or clearance
- Government actions and/or restraints
- States of emergency affecting the public
Strikes
Failure on the part of our customers to provide correct delivery instructions
Unforeseen problems in the supply chain
Other events beyond our control
We will address the merits of our customers’ claims with regard to significant shipping issues on an individual basis.
20. Relationship to Our Return & Refunds Policy
We apply our Return & Refunds Policy to claims for damaged defective and/or incorrect items and shipping issues.
Please see our Return & Refunds Policy for information on eligibility return/replacement windows and reimbursements.
21. Contact Us
If you have questions or are not satisfied with your shipping tracking or receipt of your order please contact our customer service.
When contacting us about an order you will help us expedite your request if you include your order number the name on the order the email address used to place the order the delivery/shipping tracking number if available and/or a complete description of your shipping concern.
22. Shipping Policy Updates
We reserve the right to change alter or modify this Shipping Policy at any time without prior notice.
23. Policy Effective Date
This policy is effective as of April 11 2022.
