This is our privacy policy. It gives details on the information that PonchoMexican.com collects how we use it and how we protect it. It also describes the options you have regarding your personal information.
PonchoMexican.com values the trust you place in us when you visit our site or use our services. We want you to understand our practices regarding the collection and use of the personal information that you provide to us on our site or while using our services.
Use of PonchoMexican.com indicates your acceptance of the policy.
1.Information Collection
We collect different types of information depending on your use of the site.
2. Information Provided Directly
Personal information is any data that can be used to identify you. The types of information we collect from you directly may include:
- name
- email address
- billing and/or shipping address
- phone number
- order information
- personal product preferences
- messages
The information collected is a function of the service or website feature that you have used. We limit the collection of personal information to that which is necessary to provide the service or function that you have requested.
3. Payment Information
Payment is processed through a payment provider of your choice. The type of information collected will depend on the payment method you choose.
The provider may collect your payment card information along with billing address and other information.
PonchoMexican.com does not store your payment card information.
Payment card information is provided to the payment processor by the payment processor’s customer i.e. you or your bank. Therefore review your payment processor’s privacy policy to understand how payment card information is treated.
PonchoMexican.com automatically collects certain technical information about your visit. The technical information may include your IP address and the type of browser device and operating system you use to access PonchoMexican.com. PonchoMexican.com may collect technical information to enhance the site and investigate errors.
PonchoMexican.com may use cookies to maintain the functionality of the site improve the site and make the site safer. Cookies may also be used by PonchoMexican.com to assist in marketing and other activities. To learn more about cookies used by PonchoMexican.com contact us at support@ponchoMexican.com.
You may set your browser to restrict or reject cookies; however certain site functions such as shopping cart and account login may not work if you reject cookies.
4. How We Use Personal Information
We use the data collected to do the following:
Process Orders
We use your name shipping and billing addresses email and phone addresses and other order information to process and ship your order.
After your order is placed we may contact you to inform you about the status of your order provide information about payment or delivery and shipping.
Customer Service
We will use your information to address your questions and concerns.
Account Management
If you create an account on our site we use your account information to manage your account and remember your history.
Other Site Functions
We use your information to help us improve and enhance our site.
Other Uses of Information
We use your information to help us protect against abuse and investigate security incidents prevent fraud protect our legal rights and to satisfy our legal obligations.
5. How We Share Your Information
- We do not sell your personal information and we will not sell your personal information in the future.
- We share your information with third parties who provide services to us.
- Examples of these service providers include:
- Merchant and banking service providers
- Shipping and delivery service providers
- Website and ecommerce service providers
- Customer service and support providers
- Email and other marketing service providers
- Analytics and website performance service providers
- Security service providers
- Legal and other professional service providers
6. We also share your information with government entities or law enforcement when required or permitted by law.
We reserve the right to share your information with service providers to fulfill our business purposes which may include protecting our property or rights or the property or rights of others investigating or preventing fraud or other unlawful activities or other activities or situations where we believe there is a cause to do so.
We have a service provider that helps us manage our website take online orders and process payments. The website publicly displays some aspects of your user account and shopping cart.
When you place an order on our website we collect your name address email address and other information to process and fulfill your order. Providing this information is necessary to place an order.
7. Additional information may be collected based on the functions and services offered on the website.
We may also offer the opportunity to receive marketing information newsletters or similar communications. You can opt-in to these communications by filling out a form on our website.
If you opt-in we may send you marketing materials by various means including email. You can unsubscribe from these communications at any time.
We may still need to communicate with you for various reasons including order confirmations delivery updates or based on your request for customer service.
8. Contact Forms and Customer Communications
When you provide us your personal information via a contact form or by contacting us through other channels we may collect and retain your name email address phone number order details and any message you provide.
We will retain communications with you for as long as we believe it is necessary for our business operations for instance to resolve a dispute. We may also retain customer communications to meet our legal and regulatory obligations.
9. Third Party Services and Links
PonchoMexican.com may provide links to or integrate services controlled by third parties.
PonchoMexican.com has no control over third parties and does not control the content of third-party websites.
It is the responsibility of the user to acquaint himself with the policies of third-party sites prior to providing them with his personal information.
10. Data Security
PonchoMexican.com strives to secure your personal information; however we cannot guarantee the security of your information when transmitted over the internet.
You can help us by securing your account information and not sharing your account information with others.
11. Data Retention
We keep personal data only as long as is necessary to fulfill the purposes described in this Policy. Retention periods may vary for different types of data and for different reasons.
Retention may be longer if necessary to comply with the law (for example for tax purposes) or if the data is necessary to defend or pursue claims.
Some data may be kept for longer if necessary for departmental or company business requirements.
Data will be deleted destroyed or anonymized once it is no longer necessary for the purpose for which it was collected.
12. Your Privacy Choices
- Some data protection laws give individuals certain rights regarding their personal data.
- You may have the right to:
- Request access to your personal data.
- Request the correction of personal data.
- Request the deletion of personal data.
- Request an explanation of personal data use or a copy of personal data provided to us.
- Withdraw consent to processing (if processing is based on consent).
- Object to or restrict processing (if applicable).
- Receive a portable copy of your personal data (in certain circumstances).
- The right to request access correction deletion or a copy of personal data may be subject to certain limitations and exceptions.
- To make a request please contact us using the information provided at the end of this Policy.
13. Marketing Choices
To opt out of marketing emails or to change your email preferences click the unsubscribe link in the email, Marketing preferences may also be edited through your account if the feature is provided.
14. International Data Transfers
PonchoMexican.com may use service providers that are located outside of the country where you reside. It is possible that your personal information may be processed in countries where the privacy laws are not as thorough as those where you live.
Where permitted by law PonchoMexican.com will take steps to ensure that international transfers are completed in compliance with the applicable privacy and data protection laws.
15. Children’s Information
PonchoMexican.com is directed to an adult audience and it is not designed to solicit or knowingly collect personal information from children under the age where they are permitted by law to use online services.
If we learn that we have solicited or collected personal information from children we will delete the information as permitted by law and/or we will take other steps as required by the law.
Parents or legal guardians may contact us if they believe that we have collected personal information from their child.
16. Do Not Sell or Share
We do not sell your personal information for money. We will not share your information for other people to use for marketing purposes.
These rights vary by the nature of your request and may include the right to request access to or deletion of personal information we have collected or disclosed about you.
If you want to exercise any of these rights please send us a request by the means indicated in this privacy policy.
17. We will verify your request to the extent reasonable and required by law.
We will not deny you access or discriminate against you for exercising any privacy rights under applicable law.
18. Residents of the European Economic Area and United Kingdom
Residents of the European Economic Area and United Kingdom may have additional rights. To exercise those rights please follow the process described above.
If we process your personal information based on your consent you also have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on your prior consent.
19. You also have the right to lodge a complaint with a data protection authority.
We will provide the information you need to exercise your rights free of charge. If you make the same request more than twice in a 12-month period we may charge a reasonable fee to cover our costs.
If you reside in Brazil or in any other country that has enacted data protection laws similar to those in the European Union you will be entitled to other rights and protections.
To the extent the laws of your jurisdiction so provide we will process your personal information in accordance with the law.
20. Third Party Analytics and Advertising
We may use various types of analytics tools and advertising tools to assess and improve the use of our Website.
Some of these tools may collect certain information about your visit to and use of the Website including your IP address your Device ID your Device type your browser type your referral source your Website activity and/or any interactions you may have made on our Website.
We may change or update the Website from time to time and may add or change different types of analytics tools performance tools advertising tools or similar tools. As a result we may change this Privacy Policy. When we make changes we will change the date at the top of this Privacy Policy.
21. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time. We will notify you of changes to this policy that may be considered material under applicable law.
We may update this Privacy Policy. Review this policy regularly for updates.
22. Contact Us
Please reach out to Poncho Mexican with questions about this Privacy Policy or to make a request related to the Privacy Policy using the contact information on our website.
Please include the website app or other service on which you made the request to help us locate your information. Providing your full name and/or email address associated with your account may also assist us in locating your information.
We suggest you not use an ordinary contact form or email to provide us with your payment-card numbers passwords or other protected or restricted access information.
23. Acceptance of This Privacy Policy
If you do not agree with this Policy you should not use our Site. Using our Site means that you agree to this Policy. You should also review our Terms of Service as use of our Site also means you agree to our Terms of Service Return & Refund Policy Shipping Policy and any other policies that may be posted on the Site.
