We want you to feel at ease when shopping for traditional Mexican clothing and accessories at PonchoMexican.com, We will do our best to ensure your 100% satisfaction when you purchase Mexican ponchos shawls capes and sombrero sets, Despite our best efforts something may occur during the shipping process that is outside of our control and you may receive an item that is not as described.
- Return Request Period:
To be eligible for a return you must contact us within the 30-day return request period, It may be returned outside of this time frame if there is a manufacturing defect or if there is a violation of consumer protection laws.
2. In order to be returned an item must be:
Worn or used in no manner.
In its original condition with all labels and accessories.
In the original packing materials or packing materials that will protect the item from being damaged during shipment.
3. Not washed altered or stained.
Our items may include articles of clothing. Therefore we may not accept an item for return if it has been worn washed or damaged. Please ensure an item is not damaged prior to wearing or washing it.
You may request an exchange or return of an item that you kept beyond the 14-day return period as long as the request is made within 30 days of the delivery date and we determine that the item qualifies for exchange or return based on the other eligibility requirements (see section 1 above) and the item is still available.
The customer may be required to pay the shipping cost to return the item if the reason for the return is to select a different item based on the customer’s personal preference.
It is important for the customer to review the product description to evaluate the size and select the size based on that information.
4. Items Different from Order
To help us evaluate the situation you should provide your order number explain the problem and include pictures of the item.
If the item is defective or was damaged before shipment and is in according to our policy we will pay the shipping cost to return the item.
5. Items That Cannot Be Returned
- We may refuse to accept returns if the item is:
- Defective because of normal wear and tear.
- Damaged by the customer.
- Incomplete because an accessory is missing.
- Stained or shows other signs of use.
- Returned after the return period has ended.
- Merchandise that is non-returnable such as gift cards.
We expect all items to be returned in the same condition in which they were purchased. We reserve the right to deny any refund request if the item is returned in an inappropriate condition and require the customer to ship the item to us.
6. HOW TO REQUEST A RETURN
In order to process a return please contact customer service through the contact options provided on PonchoMexican.com.
Be sure to provide the following information:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- If a picture is needed to provide more information please include that as well.
We will provide return shipping labels and give further return instructions once processed.
Unprocessed returns will slow down the return process.
7. RETURN SHIPPING
All returns where the reason for the return is determined to be for reasons such as a change in consumer preference or selection of an incorrect size will be the responsibility of the consumer for return shipping.
Returns where the reason is an error on our part (e.g. the item is defective and/or damaged) will be processed by us and shipping will be paid by us.
Original shipping charges are non-refundable unless required by the law.
8. REFUNDS
After the returned item is inspected we will notify you of the status of your request and the refund process.
The refund will be processed using the same means and account as the original purchase.
Banks and other financial institutions may take a few business days to credit your account.
Non-refundable shipping charges will not be refunded unless it is required by the law or it is otherwise provided in this return policy.
9. Exchanges
Our customers may contact us to request for a different product of a different color or size. The request should be made during the return period provided for the product.
If the requested replacement product is not available we will either issue a refund or give the customer a different product appropriate in the circumstances.
When a customer requests a size replacement and the new size is available the customer should select the new size before making the replacement request.
10. Order Issues and Delivery Problems
If there is a product in the shipment that was not ordered by the customer or if the ordered product is not in good condition or does not meet the customer’s expectations the customer should report this to us without delay.
11. Product Colors and Appearance
The colors of the products as shown on our website may appear differently due to the characteristics of the screen used (i.e. laptop mobile desktop TV) and the settings used to view the website. We try to ensure that the colors are displayed as accurately as possible.
Minor differences in appearance of the product do not justify the acceptance of the product by the customer.
Variation in textures and placements of designs and patterns in handmade/ traditional items are to be expected. This includes slight variations in stitching and finishing. Such variations are to be celebrated and considered an addition to the product’s charm.
12. Refund Processing
Upon approval of your return we will process the refund for your product.
The time it takes for the refund to be credited to your account will depend on the mode of payment and on your bank/financial institution. PonchoMexican.com has no control over this.
13. Important Notice About Returns
We will only authorize a return of a product once we receive a return authorization from us.
You should ship the product to us using a trackable shipping method. Keep the shipment receipt by you until the return has been processed by us.
PonchoMexican.com will not be liable for returns that are lost in transit if the shipper does not have tracking or receipt to prove shipment.
14. Policy Updates
We may change this Return and Refund Policy from time to time.
When we change the policy we will update the date it was last revised.
